GUEST SATISFACTION POLICY

As Kahya Resort Family; With the consciousness and responsibility of being a well-established organization in tourism, it aims to accept all our customers as a friend and to provide services by blending national and international values.

With an impartial and honest approach, we will start the solution process by giving importance without any discrimination and recording it by our employees,

We will review the requests and complaints within the framework of the conditions and within the time required by the guest satisfaction, conclude and provide information to our guests,

We aim to improve and continuously improve the experiences shared by our guests with us within the framework of the principle of confidentiality, and we are committed to providing all kinds of resources to achieve this goal.